# Charleston3D > Personalized ornaments, Lowcountry decor and custom 3D printed gifts, designed and made to order in Charleston, SC. Ships in 5-7 business days. ## Business facts - Name: Charleston3D - What: Personalized 3D printed gifts, made in Charleston, SC - Where: Charleston, South Carolina, United States (online store; ships nationwide) - Serves: Charleston, Mount Pleasant, Summerville, North Charleston, James Island, Daniel Island, West Ashley and the rest of the United States by mail - Website: https://charleston3d.com/ - Email: hello@charleston3d.com - Production time: ships in 5-7 business days, US only, tracking by email - Holiday cutoff: Order by Dec 10 for Christmas delivery, or Dec 13 with Priority shipping. - Payment: credit and debit cards, Apple Pay, Google Pay, Shop Pay (secure Shopify checkout) - Material: PLA, a plant-based plastic, in silk, matte and metallic colors - Returns: damaged or wrong items reported within 14 days of delivery are remade free or refunded. Personalized items can't be returned for a change of mind. ## Products ### Christmas & holidays Ornaments, toppers and table decor for Christmas and Thanksgiving, made to order in Charleston, SC. - [Spooky Ghost Figurines, Set of 2 Halloween Shelf and Mantel Decor](https://charleston3d.com/products/spooky-ghost-figurines-set-of-2-halloween-shelf-and-mantel-decor): $18.00 USD ## Questions and answers **Where is Charleston3D located?** Charleston3D is a small studio in Charleston, South Carolina. Every piece is designed and made to order here, and we ship across the United States. **How long does an order take to ship?** Orders ship within 5–7 business days because each piece is made to order. Transit time depends on the shipping method chosen at checkout, and you get tracking by email. **When should I order for Christmas?** Order by Dec 10 for Christmas delivery, or Dec 13 with Priority shipping. **Can I personalize my order?** Yes. Most pieces take a name, initials or a date. Type it in the Name to print box on the product page; we print it exactly as typed and check every spelling before printing. **What are the pieces made of?** PLA, a plant-based plastic, in silk, matte and metallic colors. Care notes are on each product page. **What if my order arrives damaged or wrong?** If your order arrives damaged, or isn't what you ordered (a name or spelling different from what you entered, or the wrong color or size), email us within 14 days of delivery with a photo of the item and packaging. We'll remake it free or refund you, your choice, at no cost to you. **Can I return a personalized item?** Personalized items are made just for you, so they can't be returned for a change of mind. If it arrives damaged, or the name or color is different from what you ordered, we remake it free or refund you. **Do you ship outside the United States?** Not yet. We ship within the United States only. **Can you make a custom design?** Yes. Request a custom quote with a description, photos or a file, and we'll reply with a price and timeline. **How do I pay?** Checkout is handled securely by Shopify and accepts credit and debit cards, Apple Pay, Google Pay and Shop Pay. ## Pages - [Shop all](https://charleston3d.com/collections/all) - [All collections](https://charleston3d.com/collections) - [Custom & bulk orders](https://charleston3d.com/pages/custom-bulk-orders) - [About us](https://charleston3d.com/pages/about) - [FAQ](https://charleston3d.com/pages/faq) - [Contact](https://charleston3d.com/pages/contact) - [Shipping policy](https://charleston3d.com/policies/shipping-policy) - [Refund policy](https://charleston3d.com/policies/refund-policy)